Cuppa ships USPS Priority Mail. We offer our customers the same shipping price we are charged. On request, we can provide you with a tracking number for your purchase. Your order will ship from our factory in St. Petersburg, FL.
Cuppa mugs are made when you order them, not stocked in a warehouse! In most cases your items will be produced within one business day of your order. They will most likely ship the next business day after that. In special circumstances it may take up to 5 business days for your order to be produced and shipped.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Need to make special shipping arrangements? Call us at 800-551-6541 or email us at firstname.lastname@example.org and we'll be happy to help!
Cuppa will be happy to replace or refund the purchase price of any item deemed defective. Cuppa will make every effort to ensure you are happy with your items and will replace or refund non-defective items at our discretion based on individual circumstances.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Call us at 800-551-6541 or email us at email@example.com to request a refund.